Please find below an updated version of the refund and return policy for satchelista.com:

Overview Our refund and returns policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Sale items: Sale items cannot be refunded.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Damaged item.
  • Any item that is returned more than 7 days after you received it.

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have completed all of these steps and still have not received your refund, please contact us at contact@satchelista.com.

Sale items Only regular-priced items may be refunded. Sale items cannot be refunded.

Shipping returns To return your product, please contact us at contact@satchelista.com so that we can provide you with the return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, the time it may take for your exchanged product to reach you may vary. If you are returning expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Returns & Exchanges How do I place a return or exchange? We apologize if you are not satisfied with your product. Please contact us at contact@satchelista.com with your order number and the products you would like to exchange or return, and we will assist you with the process.

Help! I can’t find my return slip. Don’t worry, return slips are not included in satchelista.com packages. Please reach out to us at contact@satchelista.com, and we will help you place your return or exchange.

What’s your return policy? All returns must be processed within 7 days of receiving the order. To initiate a return or if you are having trouble making a return within the 7-day timeframe, please reach out to contact@satchelista.com. You will be refunded in full to your original form of payment. Please note that the original shipping charges are not refunded.

How long does it take to process a return? Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product? If you received a product different from the one you ordered, we apologize for the inconvenience. Please contact us at contact@satchelista.com, and we will make sure to get you the correct product